Refund Eligibility

At Vaylo (A product of Lightbooks Technologies Private Limited), customer satisfaction is our priority. We understand that circumstances may arise where a refund is necessary. Refunds may be issued under specific conditions outlined below:
• Technical glitches or malfunctions leading to the inability to access or utilize our service.
• Errors in billing resulting in overcharging or incorrect transactions.
• Dissatisfaction with the quality of service provided.

Refund Procedure

To initiate a refund request, kindly contact us within 30 days of the purchase date. Reach out to us via email at info@vaylo.ai with your refund request, providing comprehensive details regarding the reason for the refund along with any pertinent screenshots or documentation.

Refund Approval

Upon receiving your refund request, our team will carefully review it. Refunds will be approved or denied based on the specific circumstances of the request. If your refund is approved, it will be processed, and the amount refunded will be at the discretion of Vaylo (A product of Lightbooks Technologies Private Limited).

Non-Refundable Items

Please note that certain items are exempt from refunds, including but not limited to:
• Gift cards.
• Downloadable software products.
• Services that have been fully or partially utilized.

Hyderabad Jurisdiction

In the event of any disputes or legal matters regarding refunds, the jurisdiction shall lie exclusively with the courts of Hyderabad, Telangana, India.

Refund Discretion

Refunds are fully dependent on the discretion of Vaylo (A product of Lightbooks Technologies Private Limited). We reserve the right to provide full, partial, or no refunds based on our assessment of each individual case.

Contact Information

For any inquiries or concerns regarding our refund policy, please feel free to contact us at info@vaylo.io

This refund policy is effective as of Dec 1st, 2024 and is subject to periodic updates. Kindly review this page regularly for any modifications.