Light Mode Logo

FAQ

Frequently Asked Questions

How does Vaylo's QR code-based valet service work?

Unlike traditional systems, Vaylo uses a QR code-based process that requires no customer information. Customers simply scan a QR code provided at the valet station, which opens a web page. From there, they can store the valet ticket in their Apple Wallet or access it directly via the web. This QR code can be scanned again in the future to summon their car or access their valet details, offering a seamless and app-less experience.

Is my payment information secure?

Absolutely. Vaylo prioritizes the security of your transactions by using industry-standard encryption to safeguard your payment details. All payment data is encrypted both in transit and at rest, ensuring a completely secure and worry-free payment process.

Do customers need to provide personal information for the valet service?

No, Vaylo does not require any personal information from customers. The entire process is handled via the QR code, ensuring privacy and simplicity. Customers can access their valet ticket or summon their vehicle without sharing their phone number or any other details.

Can customers use the QR code multiple times?

Yes, the QR code is reusable. Customers can scan it again at any time to retrieve their valet details, summon their car, or access their stored valet ticket.

Does Vaylo support digital wallets like Apple Wallet?

Yes, Vaylo integrates seamlessly with digital wallets. Customers can add their valet ticket to Apple Wallet or similar platforms for easy access, eliminating the need for paper tickets or apps.

What makes Vaylo different from other valet solutions?

Vaylo stands out by offering a completely app-less and privacy-focused valet experience. Customers interact through QR codes and digital wallets, ensuring a seamless, secure, and eco-friendly process without the need for personal information.

How does Vaylo ensure operational efficiency during peak hours?

Vaylo's system optimizes vehicle flow and staff allocation in real-time, ensuring smooth operations even during peak times. By streamlining requests through QR codes and providing staff with actionable insights, wait times are minimized.

Is Vaylo environmentally friendly?

Yes, Vaylo eliminates the need for paper tickets and receipts by leveraging QR codes and digital wallets. This not only reduces waste but also contributes to an overall eco-friendly valet management system.

What benefits do businesses gain from Vaylo?

Businesses benefit from enhanced operational efficiency, reduced wait times, cost savings, and a better customer experience. Vaylo also provides detailed analytics and insights to refine strategies and improve valet operations.

What kind of support does Vaylo offer?

Vaylo offers dedicated support to help businesses set up and optimize the platform. Our team is available to assist with onboarding, troubleshooting, and addressing specific operational challenges.